Policies

Your contract is with PhotoDrone, not with the pilot who shows up. We're responsible for the work being delivered as quoted. Accepting a quote locks its price and scope, and we can't change either afterwards without telling you.

More than 24 hours before the shoot, canceling costs nothing beyond the deposit, which isn't refunded but carries over if you reschedule. Inside 24 hours, you lose the 10% deposit and nothing more. Weather is always free.

We collect what a job needs: your contact details, the job-site address, and the files. We don't sell any of it. Your pilot sees the address and your name only after they accept. Before that, they see a general area.

On approval you get a full commercial license for the delivered files: listings, marketing, reports, social, print, no expiry. We keep the right to show the work in our own portfolio, and if you ask we'll exclude your job.

Pilots refuse to fly when conditions are unsafe, and we back that decision every time, even when it costs us the booking. Some sites need FAA authorization we arrange, and a few can't be flown at all, and we say so before you pay.

Pilots are independent operators, paid 70% of the services subtotal, plus travel in full, 7 days after customer approval. Credentials must stay current or offers stop automatically. Suspension requires a written reason the pilot can see.